Returns & Exchanges
If your product is faulty, materially different from how it was described, or you simply change your mind, we offer a refund or exchange in line with the conditions below and your rights under the Consumer Protection Act.
The basics
- You have 14 days from receipt to request a return or exchange.
- Products must be unworn and unused, in original condition and packaging, with all tags and proof of purchase.
- Manufacturing defects are handled under our Warranty policy.
- For hygiene/security, earrings and sealed see-through packaging cannot be returned once opened, unless faulty.
- Personalised or engraved items cannot be returned or cancelled unless faulty or we are at fault.
Cooling-off & cancellations
You may cancel within the 14-day cooling-off period in accordance with the ECTA. Any refund due is processed within 30 days of your cancellation notice. Take reasonable care of products while in your possession and return them unused and complete.
How to return
- Contact us with your order number to start a return and receive instructions.
- Pack the item securely in its original packaging with proof of purchase.
- Return it via a trackable, insured courier requiring a signature on our receipt; we don’t accept responsibility for parcels lost in transit to us. Alternatively we can arrange collection at your cost.
- Once received and inspected, we’ll process your exchange or refund to your original payment method.
Faulty items: returned because defective are refunded in full, including the reasonable return cost.
