FAQs

1. How do I track my order? Click Here
2. What is the returns policy? Click Here
3. How do I order? Click Here
4. Can I cancel my order?
   4.1 Orders can be cancelled on the same day, if placed after 3pm they can cancel by 10am the following day

1. What is RFID?

1.1 We've designed select products to help protect your credit and debit cards embedded with Radio Frequency Identification (RFID) chips. This helps prevent unwarranted scanning of the chip while the card is in your product. We have installed a special lining to help shield the RFID chips on credit and debit cards from being scanned when the product is properly closed. The manufacturer and distributor of this product disclaim liability arising out of your use of the product, including liability from unauthorized persons scanning any RFID chip contained in the product.

2. How do I get my watch repaired?

2.1 Should your watch need warranty or non-warranty service, please contact our service department on 0214180045.

3. Where do I find information about my watch's warranty?

3.1 Luxco FG (Pty) Ltd aims to provide you with high quality products and service. Our watches, leathers, sunglasses, and jewellery come with limited warranties that protect against defects in material or workmanship. Register for your warranty here.

4. My strap doesnt fit, can I get extra links?

4.1 Extra links can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you.

5. How can I order a replacement strap for my watch?

5.1 A replacement leather or silicone strap can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you. If you are in need of a watch bracelet, we ask that you send your watch to our authorised service centre to have the bracelet replaced.

6. Is my watch covered under warrantly?

6.1 Your watch is warrantied for (2) two years from the date of purchase. This warranty covers internal components of the watch only: the movement, hands, and dial. A copy of the receipt is required for proof of purchase.Repairs for all other components and repairs outside of two years from purchase and/or without a copy of the receipt will be considered non-warranty

7. How can I get my battery replaced?

7.1 We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into one of our stores or a local reputable jeweler to see if they can change the battery. However, if the watch’s movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.

8. What do I do if my smartwatch is not charging or turning on?

8.1 If your watch won't turn on, it may be because it's failing to charge. Here are some things you can do to fix the issue.

8.1.1 Check your watch’s hardware:

• Make sure you are using the original charging cable, power adapter, and cradle/dock. Using a different cable or power adapter may damage your watch.
• Make sure that you’ve removed all of the plastic packaging on your watch.
• Make sure the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.
• Check if there is any dust in the micro USB port. Blow on the port gently to remove any dust.

8.1.2 Try turning on your watch while it's connected to the power adapter

• Allow your watch to charge for 15 minutes, then try to turn on the watch.

8.1.3 Try using a different wall outlet and repeat step two.

9. Why won't a certain promo code apply to my cart?9.1 Most of our promo codes do not apply to already discounted items - please make sure that you are not applying your code to an existing sale item. Our promo codes can only be used once.

10. Why can't I add a certain item to my cart?10.1 Make sure you have stable internet connection, try refreshing your page and adding to your cart (this can take a few seconds). If you are still struggling after these attempts, please reach out to someone from our customer support either by phone (+27 21 418 0045) or by creating a ticket HERE and they will be able to assist you.

11. Can I get my watch repaired?11.1 Yes, please reach out to our customer support HERE and they will put you intouch with the repairs department.

1. How do I care for my Fossil Leather product?

1.1 To care for your leather product:

• Keep the product dry, and avoid damp or wet surfaces.
• Do not use any chemical cleaners to care for the product.
• Gently use the product as colour transfer can occur.
• Treat the product with care and limit the exposure to direct heat and sunlight.

1.2 To clean your leather product:

• Use a damp cloth in an inconspicuous area of your product first to ensure that it does not react poorly. Once you have confirmed it to be safe, you can use this to carefully clean your product.
• We suggest speaking with a local leather care professional for more assistance.

2. How do I clean my watch?

2.1 It’s a good idea to clean your watch every 2 to 3 months to maintain its appearance and keep it in good working order:

• If it is water-resistant, make sure the crown is fully pushed in (and screwed down, depending on the model) against the case. Only then is it safe to wash in water, using a soft brush. Rinse and dry with a dry soft cloth.
• If you have any doubts about the water-resistance of your watch, simply clean it with a soft brush.
• Straps in fabric, leather and alligator or python should not come into contact with water. Remember, leather is a natural, living material and its colour will fade a little over time.
• After each exposure to salt water, rinse the watch carefully in fresh water then dry it with a dry soft cloth.

1. How do I subsribe to your email list?

1.1 There are a three ways to sign up to our newsletter to receive our updates:

• When you visit our website for the first time, a pop up will appear on your screen inviting you to subscribe to our newsletter. Simply type in your email address and follow the prompts.
• Log into your Watch Republic account and click on the MY ACCOUNT tab at the top of the page. You will be directed to your Account Dashboard. Edit your newsletter subscription by clicking on ‘Edit’ under ‘Newsletters’, ticking the ‘General Subscription’ box and then clicking on ‘Save’.
• Scroll to the bottom of the web page and add your email to our subscribe section.

- Note that in all instances, you’ll be asked to verify your email address via email, so do keep an eye out for a Watch Republic email inviting you to confirm your address.

2. How can I unsubscribe from your email list?

2.1 Go to a recent email from Watch Republic and click unsubscribe at the bottom of the mail.

3. Find a store near you.

3.1 Use our Store Locator to find a Watch Republic or Luxco FG (Pty) Ltd store near you!

1. What is Mobicred?

1.1 A simple and convenient credit facility that allows you to shop online with participating retailers and pay one monthly instalment.

2. How do I use Mobicred?

2.1 Apply for credit on the Mobicred website. Once you’ve been approved, you’re able to start shopping online instantly. Simply select the Mobicred option on our payment page, log in with your details, and pay a monthly instalment.

3. What are the requirements to apply for a mobicred account?

3.1 In order to apply for credit with Mobicred, you need to have a valid South African ID number, be 18 years or older, have an existing and valid bank account, earn a monthly salary of at least R5500, and have a valid email address and phone number. You can find out more about the application process here.

4. Can I get my product before I've finished paying off my monthly instalments?

4.1 Yes, You receive your product as you would if you paid for it using any other payment method.

1. What is Payflex?

1.1 Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment./p>

2. How do I register for a Payflex account?

2.1 Yes. We pride ourselves on simplicity and making payments hassle-free. To apply for your Payflex account simply, select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds. No documentation is required. It’s that simple.

3. What cards does Payflex accept?

3.1 You can use any American Express, Visa or Mastercard card (Debit, Credit or Cheque) to make a Payflex payment. It’s so simple.

4. Is it safe to use Payflex?

4.1 Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

5. How do I make a Payflex purchase online?

5.1 We’re sure you want the short answer – with ease! When you’ve found the item you can’t live without – even if you’re not feeling too flush – click “add to cart” and head to the payment page (it’s the one that usually comes up after you add your info) and select Payflex as your payment method. If you’re a Payflex first-timer, we’ll need to do a painless assessment. All we’ll need are a few personal deets like your name, email address and ID number and our super-quick, awesome software will assess your application.  Our system works in real-time, so if everything checks out, you’ll be good to shop in less than a minute. You’ll have to agree on the instalment schedule and pay your first instalment. Then it’s business as usual, with the retailer preparing your goods for pick-up or to be sent off.

6. What’s the maximum I can spend with Payflex?

6.1 This depends on your individual Payflex assessment. If you purchase regularly using Payflex and always make your repayments on time, then you’ll be in our good books and we may increase your spending limit over time.

7. Is there really no interest and no extra fees?

7.1 That’s right and we’ll shout if from the rooftops! THERE REALLY IS NO INTEREST OR EXTRA FEES. Simply put, we’re not like your traditional finance companies. We believe in giving you the choice to get it now and pay later! Pay your scheduled payments on time and you’ll pay the original price your item was advertised for. It does sound too good to be true, doesn’t it? There’s only one time you would ever pay more … if you miss a scheduled payment, then sadly, we’ll have to charge a R65 (incl. VAT) default fee to cover our costs and a further R65 (incl. VAT) for every week the instalment is outstanding for a maximum of three (3) charges. So, to avoid the added drama, just make sure you have money in your account in advance of your scheduled instalment. We’ll email you in advance every time as a reminder.

8. Am I eligible to shop using Payflex?

8.1 That depends on you. Are you over the age of 18? Have a South African issued American Express, Visa or Mastercard (debit, cheque and credit are all good)? Live in sunny South Africa and have a good credit history (which our automated system will review when you sign up)? Then you should be good to go.

9. Are my details safe?

9.1 We’d never put you at risk! Our website is SSL secure and we don’t store your card details. All payments are handled by a secure PCI compliant South African-based payment gateway. We promise you that we deal with your information in accordance with our privacy policy.

10. When will my payments be due?

10.1 Your first payment of 25% will be paid upfront and your goods will be delivered as if you’d paid the whole shebang! After that the next three (3) payments of 25% each will be paid automatically every two (2) weeks, for six (6) weeks. We’ll definitely try to take your payment during the day, but if things go pear-shaped for whatever weird technical reason, or if you’d like to make a payment earlier, you can log in to your Payflex account (https://portal.payflex.co.za/login) and make your payment manually. Just a heads up, you’ll need to make the payment before midnight on the day it’s due or you’ll incur that dreaded default fee of R65.00 (incl. VAT).

1. Who is Fossil?

1.1 The Fossil website and stores are owned by Luxco FG (Pty) Ltd in RSA. We are based in Paarden Eiland in Cape Town and also offer Fossil stores across the country where you are welcome to view styles on offer. Watch Republic honours all International warranties for our brands.

1. How do I make sure my phone's software is up to date?

1.1 Refer to your smartphone's manual to review how to ensure that the OS on your smartphone is the most recent stable release - not a beta release. Please also search for the Wear OS by Google app on the Play Store or App Store on your phone to ensure that the app is up to date. Keeping your phone OS and the app updated will promote the highest compatibility with your smartwatch.

2. My battery won't change past a certain percentage. How can I fix this?

2.1 Let the smartwatch run out of battery completely. Charge your smartwatch until the screen indicates charging is complete. After the watch is at 100% battery, press and hold the power button until the device restarts.

3. How do I make sure my smartwatch's software is up to date?

3.1 Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most recent version, the screen will say System is up to date. If not, it will pull the latest version for you to initiate the update

4. My smartwatch's update download failed or is taking too long. How can I fix this?

4.1 Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of Settings. Turn off Bluetooth after connecting to Wi-Fi to prevent interference.Make sure watch is charged to at least 50%. Restart your watch. Restart your phone.

5. My smartwatch keeps disconnecting when in bluetooth range of my phone. How can I fix this?

5.1 Make sure the phone is on.Make sure there is a data or wifi connection on the phone. Make sure there is a data or wifi connection on the phone.Make sure Bluetooth is turned on.Make sure the app is open and the device shows as "Connected" in the app.Open the app and tap on the device to reconnect if it shows "Disconnected." If user has an iPhone, make sure the Wear OS by Google app is running in the background. Make sure the phone has at least 70% charge.Make sure the phone is running the most recent operating system in your phone’s settings.

6. How do I factory reset my device?

6.1 If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and accounts, you will need to set up your watch again after resetting. Swipe down from the top of your screen.Tap Settings, then scroll down and tap System.Tap Disconnect & reset, then tap the checkmark to confirm.While the smartwatch resets, go into your phone’s Bluetooth settings and remove the device from your list.

7. My watch's touchscreen isn't responding, how can I fix this?

7.1 To reset your screen, press and hold the middle button of the device to force a restart. This can take several seconds.

8. How do I charge my smartwatch?

8.1 Please use the charger that was included in the smartwatch packaging. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other peripheral device to charge. Place the charger on a flat surface in a well ventilated area that is not in direct sunlight.

8.2 Place your smartwatch directly on the charger. The magnetic charger has two pins that align with circular grooves in the caseback. Make sure your watch is charging by looking for a lightning bolt at the top of the watch face, or by swiping down to see a lightning bolt next to your battery percentage.

8.3 Even small amounts of sweat or moisture can cause corrosion of the electrical contacts when connected to a charger. Corrosion can prevent charging and data transfer.

To prevent damage to your device:

• Wipe the device using a damp cloth.
• Wipe it dry.
• Allow the device to dry completely before charging.

9. I've placed the smartwatch onto the charger. Why do I not see the charging indicator on the display?

9.1 If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.

9.1.1 Try the following tips:

• Reseat the watch on the charger.
• Make sure the charger pins align with the caseback grooves.
• Verify watch is seated snugly on charger with no gap.
• Verify nothing is between charger and device, i.e. no dust, tape, etc.
• Make sure the charger is getting power.
• Try changing the charger power source, i.e. move to wall outlet from laptop.

10. How long does it take to charge my smartwatch's battery?

10.1 Approximately 3-4 hours depending on the model.

10.2 Venture HR, Explorist HR, Sport, Carlyle and Julianna smartwatches can charge to at least 80% in one hour.

11. How can I tell that my smartwatch is charging?

11.1 A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your battery percentage. Additionally, a circle indicator will appear on the screen show the percentage of charge.