WEB PURCHASE RETURNS/WEB PURCHASE EXCHANGES

S. Keren Watch Group cc ("Fossil" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.

Faulty products or products that are significantly different to that described

If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 30 working days of receipt of the product, as detailed below.

Returns
To return your faulty / significantly different product for a refund, please follow these steps:

  1. Within 10 working days of receipt of the product:

    2. Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:
    • a copy of the invoice
    • a copy of the dated and stamped warranty booklet
    • a reason for the return and send to

    S. Keren Watch Group
    7 Liddle Street
    Victoria Junction
    Green Point 8005
    Cape Town
    Tel: +27 (0)21 418 0045

  2. Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different to that shown or described to you, we will refund the original purchase price of the returned item within 30 days. Refunds will be credited only to the card used to make the original payment.

Exchanges
To return your faulty / significantly different product for an exchange, please follow these steps:

  1. Within 10 working days of receipt of the product:

    2. Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:
    • a copy of the invoice
    • a copy of the dated and stamped warranty booklet
    • a reason for the exchange and send to


    S. Keren Watch Group
    7 Liddle Street
    Victoria Junction
    Green Point 8005
    Cape Town
    Tel: +27 (0)21 418 0045

  2. Upon receipt of the product to be exchanged, we will assess whether the product is faulty or significantly different to that shown or described to you.
If the product is faulty or significantly different to that shown or described to you, we will exchange the product with an identical product.

If the product is significantly different to that described we will:
  • exchange the product with the new item requested; and
  • credit the original card the original purchase price of the returned item and debit the original card for the value of the new item.
If the new item requested is not available, we will contact you for instructions.

Returns & Exchanges Generally

We recommend that all returns and exchanges be sent via a trackable courier company and be insured for loss and damage. Products should also be returned to us by a method that requires a signature from us to acknowledge our receipt of the returned Products. Fossil does not accept any responsibility for packages lost in transit.

Please note that you must pay for the cost of postage of returned and exchanged products.

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